POLICIES

 

This is a safe space for everyone to enjoy. We welcome all races, all religions, all countries of origin, all sexual orientations and all genders.

Please arrive no earlier than 10mins before your scheduled appointment. We are unable to guarantee early access to our space before that period.​ Hit the FORMATION door buzzer only. Please do not hit the buzzer’s of other tenants. We will gladly buzz you in 10min prior to the start of your appointment.

We understand that unanticipated events happen occasionally in everyone’s life. In our attempt to be effective and fair to all clients, the following policies are honored.  We understand that life can be unpredictable and we do try to be flexible.  Cancellation due to illness is automatically forgiven. We appreciate you considering our extended community in making that decision.

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  • Masks are optional and up to your discretion and comfort. For the wellbeing of our community, we reserve the right to ask you to wear a mask if you show signs of cold/cough.

  • Bathing suit is required while using the sauna.  You will be given a towel and robe and have access to private toilets, cold shower and a communal changing room with private stalls. Be sure to read the Sauna Precautions before you visit to insure your own health + safety.

  • For the sake of staff and guests, please do not visit the sauna if you are experiencing fever, cold, cough, flu, stomach virus or any other communicable illness.

  • We provide filtered water and offer drinks purchased on-site.  Guests are welcome to bring light snacks but please keep it mess-free and the smells neutral.

  • Sauna use is not recommended during pregnancy.  Feel free to book a prenatal massage or enjoy use of our relaxing lounge space.  We welcome you to enjoy the sauna once you are no longer pregnant.  A perfect postpartum recovery session! 

  • You can easily see full availability on the schedule as well as book online, email or call to schedule your visit. Please call or email to book multiple services for more than one guest.

  • Please note that Gift Cards are non-refundable and non-transferrable. You can use your GC code found at the bottom left of your GC at checkout or you can call/ email to book a session using your GC.

  • If you cancel/reschedule your appointment within 24 hours of the scheduled session, it is considered a "Late Cancellation" and are subject to full payment for the original session.

  • Clients who cancel the same day or with less than 24hr notice, forget or consciously choose to forgo their appointment will be considered a No-Show and forfeit their deposit. They will be charged in full for the missed appointment. 

  • If you arrive late, your session may be shortened in order to accommodate appointments that follow yours.  You will be responsible for payment of the full session. Time is valuable so please plan accordingly and arrive on time.

  • Please arrive 5-10 minutes early to go over your Wellness Intake Form, which we email you at the time of booking. Be sure to fill out this questionnaire in advance to ensure the maximum amount of hands-on time and leave you feeling your best.